How a Retail Job Helped My Tech Career

And Why Starting in Retail is a Rewarding Experience

Dom Kwolczak
8 min readMay 22


Graphic Put together by Author. Photos by Wallace Chuck and Field Engineer on Pexels

Are you about to apply for your first job, maybe you’re planning a career change or maybe you want to take a break from your current career. Whatever the reason you have landed on this page is, you’re in the right place!

As someone who’s worked in retail for around 3 years, I want to share the things I’ve learned as well as the skills that I’ve developed which I use in my career in the tech industry.

To be truthfully honest with you, some of the essential skills I mention in this blog post will help you no matter which career path you take, they will also help you in your everyday life.

At this point, you’re probably thinking to yourself, how on earth will retail help you in your career?

Although it seems like a relatively easy career path to take, it’s not always as it seems. I mean you wouldn’t judge a book by its cover, right?

The same can be said for a retail job, I mean it doesn’t necessarily have to mean sitting on the checkout counter or as we say in the UK, tills for the entire day, but even if that’s what you’re hired to do it can be quite demanding.

As someone who’s worked in an electronics store as well as a supermarket, or grocery store for those of you who live outside of the UK. I want to share the skills and experience I’ve picked up that I use to this day to help me in my career in IT.

Anyway, without any further ado, here are the reasons a Retail job helped my career…

1. It Helps Boost Your Confidence

One of the main reasons I’m recommending working in retail is that it has seriously improved my confidence. I mean I remember going into my first retail job at an electronics store as this shy boy with absolutely no experience in serving customers and providing good customer service.

I left that job as a very confident individual, with a passion for delivering excellent customer service and going the extra mile.

One of my favourite parts of working in retail was seeing customers recognise that I have provided an excellent service to them and as a result, they…



Dom Kwolczak

Tech Enthusiast writing about Tech and Productivity.